TCO Cert takes the integrity of organic production very seriously. If there is a complaint or dispute against TCO Cert or one of its members, the appropriate actions will be taken.
A complaint made to TCO Cert must be made in writing.
It must relate to TCO Cert’s certification activities.
It must have merit based on objective information.
If a complaint is accepted or rejected, the contestant will be notified. All complaints and disputes shall be handled by persons who do not have any conflict of interest.
TCO Cert will contact you regarding the pertinent information regarding your complaint.
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