Complaints & Disputes Procedure

TCO Cert takes the integrity of organic production very seriously. If there is a complaint or dispute against TCO Cert or one of its members, the appropriate actions will be taken.

TCO Cert’s complaint process is thorough and timely. A complaint made to TCO Cert must be made in writing, relate to TCO Cert’s certification activities and have merit based on objective information. If a complaint is accepted or rejected, the contestant will be notified. All complaints and disputes shall be handled by persons who do not have any conflict of interest.

Complaints Procedure:

  1. Complete the “Complaint Registration” form on the Certification Applications and Forms
  2. Email the completed form to You may also fax or mail it.
  3. TCO Cert will contact you regarding the pertinent information regarding your complaint.