Complaints & Disputes Procedure


TCO Cert takes the integrity of organic production very seriously. If there is a complaint or dispute against TCO Cert or one of its members, the appropriate actions will be taken.

TCO Cert’s complaint process is thorough and timely. A complaint made to TCO Cert must be made in writing, relate to TCO Cert’s certification activities and have merit based on objective information. If a complaint is accepted or rejected, the contestant will be notified. All complaints and disputes shall be handled by persons who do not have any conflict of interest. Forward Complaints and Disputes to info@tcocert.ca.

TCO Cert suggests this form is used to create the complaint:
Complaint Submission Form